Return and Refund Policy

At SKV Digital Hub, we value your trust and commitment when engaging our software and AI automation services. This Return and Refund Policy outlines the terms and conditions related to the purchase, delivery, and refundability of our digital products and service engagements.

By purchasing or engaging any digital product or service from us, you acknowledge that you have read, understood, and agreed to the terms stated below.

1. Nature of Our Products & Services

Our software, automation solutions, and digital deliverables are custom or digitally delivered products. Once a purchase is completed or a project begins, access or work is provided promptly. Since most of our offerings are intangible and project-based, refunds are handled on a case-by-case basis as described below.

2. Cancellations Before Work Begins

If you cancel a paid engagement before any work has started, you are eligible for a full refund of any deposit or advance paid, less any payment-processing fees already incurred.

Customers are encouraged to review the following before purchase:

• Product or service description
• Scope of work and deliverables
• Pricing and payment terms

3. Cancellations After Work Has Started

Once our team has begun discovery, design, development, or configuration work, fees for work already completed (calculated on a pro-rata or milestone basis) are non-refundable. Any unused portion of an advance payment, corresponding to work not yet performed, will be refunded.

This policy applies regardless of the reason for the cancellation request, including but not limited to:

• Change of mind after purchase
• Incorrect product or service selection
• Delays caused by lack of client input, access, or approvals
• Personal dissatisfaction not related to agreed scope or quality

We take great care in providing detailed information about our products and services so you can make an informed decision before purchase. Once payment has been processed and work or deliverables have been provided, cancellations or refunds for completed work will not be issued.

4. Exceptions

The only exceptions where a partial or full refund may be considered are issues directly caused by SKV Digital Hub, such as:

• Duplicate payment or double charge due to a system error
• Failure of delivery caused by a verified error on our end

In such cases, customers must contact us within 7 days of purchase at care@skvdigitalhub.com, providing:

• Payment proof
• Order or project details
• Clear description of the issue

Upon verification, SKV Digital Hub reserves the right to issue a partial or full refund at its discretion.

5. Customer Responsibility

Before purchasing, it is the customer's responsibility to:

• Ensure their systems and devices are compatible with the delivered solution
• Provide a valid and accessible email address and required project details
• Review all available details about the product or service before completing the order

SKV Digital Hub is not responsible for technical limitations arising from the customer's end, such as device incompatibility, outdated software, or connectivity issues.

6. Contact and Support

For any questions, technical assistance, or order-related concerns, please reach out to us at:

7. Policy Updates

SKV Digital Hub reserves the right to modify, amend, or update this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Customers are advised to review this page periodically to stay informed of any updates.

8. Acceptance of Policy

By completing a purchase or engagement with SKV Digital Hub, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.

Our goal is to maintain transparency and ensure that every client has a smooth, valuable, and trustworthy experience working with us.